Virtual trainings to make it real

The AI avatar that teaches aged care workers how to talk to people, has been designed Dementia Australia (@dementia_australia) and The Applied Artificial Intelligence Institute at Deakin University. By interacting with Ted, workers can learn how to communicate effectively with people living with dementia via “trial and error” conversations with the avatar.

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A preliminary evaluation of ‘Ted’ showed that it helped aged care workers develop increased confidence and a greater sense of just how impactful good communication skills can be on a person living with dementia. The technology represents a big step forward from traditional aged care worker dementia education, which typically involves a classroom scenario with a facilitator and Power Points. Evaluation showed 100 per cent of aged care workers recalled the five principles of positive communication eight weeks after their learning experience – in contrast, only 20 per cent recalled these principles using traditional learning models.




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