Updated: Mar 25
82% of people believe robots can better their mental health than humans.
The Healthusiasm take?
We've seen Apple hiring psychologists to coach Siri, as people often vent to smart speakers about personal things. It's a form of Healthusiasm in which people want to feel better or happier. It might sound weird at first... but in times of need - like we indeed are living today - it might simply be easier to just idly talk to a speaker than to find support from overbooked psychologists. It sure meets important expectations: convenient and real-time support. No waiting, no introduction call, no booked slots, no judgement, less bias, ...
Indeed there still is a large "gap" to be filled: How can we make artificial support more personalised? How can we make it more relevant? Talking is the first step. Getting it out of your system. Getting valuable feedback will be a game-changer. Replika is already on that path for many years now: offering personalised and relevant answers with an emotional undertone, making it feel like she or he (whatever avatar you've chosen) cares.
Technology is getting ready. Now people are as well. Now, that is Healthusiasm.
find a summary of the Global Study here: https://www.oracle.com/news/announcement/ai-at-work-100720.html
82% of People Believe Robots Can Support Their Mental Health Better Than Humans.
Employees Want Help and Are Turning to Technology Over People
People want more from technology than collaboration tools and instead want technology to support their mental health.
Only 18 percent of people would prefer humans over robots to support their mental health as they believe robots provide a judgement-free zone (34 percent), an unbiased outlet to share problems (30 percent), and quick answers to health-related questions (29 percent).
68 percent of people would prefer to talk to a robot over their manager about stress and anxiety at work and 80 percent of people are open to having a robot as a therapist or counselor.
75 percent say AI has helped their mental health at work. The top benefits noted were providing the information needed to do their job more effectively (31 percent), automating tasks and decreasing workload to prevent burnout (27 percent), and reducing stress by helping to prioritise tasks (27 percent).
AI has also helped the majority (51 percent) of workers shorten their workweek and allowed them to take more extended vacations (51 percent). Over half of respondents say AI technology increases employee productivity (63 percent), improves job satisfaction (54 percent), and improves overall well-being (52 percent).