" Making Customers Healthy & Happy "
Keynote speaker, author and health experience expert
Christophe Jauquet advises companies and brands on how to design next-level customer experience for patients and health consumers, in a world where the health, wellness and consumer sectors are increasingly overlapping.
He inspires audiences with his keynotes on:
The Future of Health
" Being healthy & happy is the single most important aspect in people's lives.
How valuable would it be if your customer experiences
would support customers in being healthy & happy? "
Looking to expand your products and services to the growing demands of health consumers? Want to differentiate with your CX strategy?
For most companies and brands, customer experience is the main focus of competitive differentiation. But what to do when it becomes harder to differentiate?
Too often, customer experience is considered the critical focus of customer relations. But customer engagement is actually achieved when companies and brands offer enough value to them. Beyond the needs and expectations, it is therefore essential to take people's life aspirations into account. Life aspirations are what makes people healthy & happy. They turn customer experiences into Customer Transformations.
Let's create healthier customer experiences together.
Are you looking to increase patient engagement? Want to create services that make patients healthy & happy?
Patients are more than ever engaged with their health, but why aren't they as much engaged with your products & services?
Too often, health solutions are merely made based on patient needs, particular to a situation. But patient engagement is actually achieved when the solutions provide enough value for patients. Beyond the needs, it is therefore essential to take people's expectations and life aspirations into account: expectations are driven by experiences from other parts of their life, life aspirations are what makes people healthy & happy.
Let's create engaging patient experiences together.